Paper Code: ETEL-114	L          T          C
Paper: Communication Skills – II	2           1           3

UNIT - I

Basic Concepts in Communication:

Communication as sharing; context of communication; the speaker/writer and the listener/reader; medium of communication; barriers to communication; accuracy, brevity, clarity and appropriateness in communication.

UNIT - II

Writing Skills:

Types of writings (Expository, Descriptive, Analytic, Argumentative, Narrative etc) and their main features. Resumes and CV's and Cover letters. Memos and Notices. Basics of Formal Reports.

UNIT - III

Verbal, Non-Verbal and Listening Skills:

Elementary Phonetics (Speech Mechanism, The Description of Speech Sounds, The Phoneme, the syllable; Prosodic Features, Word Accent, Features of Connected Speech); Paralanguage and Body language; and Classroom Presentations, Hearing and Listening; Essentials of Good Listening: Achieving ability to comprehend material delivered at relatively fast speed.

UNIT - IV

Group Discussion:

Use of persuasive strategies including some rhetorical devices for emphasizing (for instance; being polite and firm; handling questions and taking in criticism of self; turn-taking strategies and effective intervention; use of body language).

TEXT BOOKS:

1. R. K. Bansal, and J. B. Harrison, “Spoken English For India: A Manual of Speech and Phonetics”, Hyderabad: Orient Longman, 1983.
2. Lewis, Hedwig. “Body Language: A Guide For Professionals. New Delhi: Response Books”, A division of Sage Publication, 2000
3. Sides, H. Charles, “How to Write & Present Technical Information”, Cambridge: CUP, 1999.
4. Forsyth, Sandy & Lesley Hutchison, “Practical Composition”,  Edinburgh Oliver & Boyd, 1981